{ "AI": { "AnalyzeAndImprove": { "Title": "Analyze and Improve", "ShowMeKnowledge": "Show me knowledge that hasn't been reviewed or updated in the last 6 months.", "Prompt1": "Which articles in our onboarding category have the lowest completion rates?", "Prompt2": "Show me knowledge that hasn't been reviewed or updated in the last 6 months." }, "Connect": { "AgentAndTeamFeedback": "Agent & Team Feedback", "FailedSearchesAndAIGaps": "Failed Searches & AI Gaps", "LeadershipAndSMEDecisions": "Leadership & SME Decisions", "ProductAndSpecChanges": "Product & Spec Changes", "RegulatoryAndCompliance": "Regulatory & Compliance", "TicketOutcomes": "Ticket Outcomes" }, "CreateFromExistingContent": { "Title": "Create From Existing Content", "Prompt1": "Turn our engineering release notes from March into a customer-facing FAQ.", "Prompt2": "Convert this PDF policy document into a step-by-step guide agents can follow." }, "CreateNewKnowledge": { "Title": "Create New Content", "Prompt1": "Create a guide for handling refund requests on subscriptions billed through \na partner.", "Prompt2": "Write a troubleshooting guide for customers who can't reset their password after the auth update." }, "EnterPromptToStart": "Enter a prompt to start", "HowItWorks": "How it works", "Guideline": "Guideline", "ScheduleDemo": "Schedule a demo", "Radar": { "ConflictingInformation": "Conflicting Information", "Duplicates": "Duplicates", "KnowledgeGaps": "Knowledge Gaps", "OutdatedContent": "Outdated Content" }, "MakeBulkUpdates": { "Title": "Make Bulk Updates", "Prompt1": "Update every article that mentions our old pricing tier names to reflect the new ones.", "Prompt2": "Add a disclaimer to every article in the billing category about the new tax policy." }, "Update": { "Analysis": "I've analyzed ticket 23260 – Re: can't add someone to my plan", "Label": "Knowledge Gap · Ticket Analysis", "Recommendation": "Recommendation", "RecommendationValue": "Update existing guide", "RecommendedUpdate": "Recommended Update", "Source": "Source", "SourceValue": "Zendesk", "Title": "Settings - Adding Members To Family Plan", "UpdateDescription": "To add a new family member to your plan, go to the settings page and navigate to the Members section. There you will be able to invite new members and set their access level.\n\nOn a Family plan, all members must live in the same household.", "UpdateStep": "When members set up their personal accounts, they must all use the same address.", "UpdateTitle": "Add Family Members" }, "QueryYourKnowledge": { "Title": "Query Your Knowledge", "Prompt1": "Do we have a process for handling warranty claims on discontinued products?", "Prompt2": "Show me every article that references our old return policy." } }, "CustomerStories": { "AndersonAmerica": "Anderson America Lowered Call Volume by 80% with Stonly’s AI Agent and Interactive Knowledge", "Devialet": "Devialet Deflected 90% of Expected Tickets During a Major Software Update", "Fastned": "Fastned Cut Agent Onboarding Time in Half with Stonly", "Motus": "Motus Reduces Escalations by 85% with Stonly", "RemoteLock": "RemoteLock Boosts Service Efficiency for 40 Million Users with Stonly", "Siemens": "Siemens Delivers Proactive In-App Support Without Engineering Lift", "Tonal": "How Tonal Equipped Support Agents to Handle Complexity with Confidence", "Zeel": "Zeel’s Support Team Finds the Right Solutions 30% Faster with Stonly" }, "DemoBooking": { "BookingHeaderTitleGroup": "Join our weekly demo", "BookingHeaderSubtitleGroup": "We'll show you how you can accomplish your goals with Stonly.", "BookingHeaderTitleIndividual": "Schedule your personal demo", "BookingHeaderSubtitleIndividual": "We'll show you how you can accomplish your goals with Stonly.", "BookingHeaderTitleKnownProspect": "Schedule your next call", "BookingHeaderTitleKnownCustomer": "Schedule your next call", "CompanySizeLabel": "Company size", "CompanySizePlaceholder": "Select company size", "ContinueBrowsing": "Continue browsing", "CustomerServiceDescription": "We help CX teams resolve cases faster, provide consistently better support and improve self-service.

Schedule a call and we'll show you how Bpifrance decreased resolution time by 50%, and how Kombo reduced incoming tickets by 30%.", "CustomerServiceTitle": "learn how to put the right knowledge in the hands of agents and customers", "DigitalAdoptionDescription": "We help top enterprises drive software adoption across their entire workforce.

Schedule a call and we'll demonstrate:
", "DigitalAdoptionTitle": "see the next generation of digital adoption", "FieldsLengthValidation": "Please provide at least 3 characters", "FormMarketing": "Stonly made sure to go above and beyond our expectations to help us get started. We could not be happier as a customer.", "FormTitle": "Register for free", "FormTitleDemo": "Schedule a demo", "FormSubtitleDemo": "See how your company can use Stonly to guide customers and employees to success.", "OtherDescription": "We help companies boost productivity and drive efficiency across every department with easy to use, powerful knowledge management.

Schedule a call and we'll show you how 1,000s of companies already use Stonly to guide their employees and customers.", "OtherTitle": "learn how to share knowledge easily and effectively across your organization", "RedirectionTitle": "While we set things up...", "SalesEnablementDescription": "We help high velocity sales teams sell more consistently, keep reps compliant and speed up training for new sellers.

Schedule a call and we'll show you how companies like The Selling Factory and Studi provide reps with the scripts and resources they need thrive.", "SalesEnablementTitle": "learn how to deliver the knowledge reps need to sell more effectively", "UseCaseCustomerService": "Customer service", "UseCaseDigitalAdoption": "Digital adoption", "UseCaseOther": "Other", "UseCaseOtherTitle": "In a few words, describe your use case", "UseCaseOtherLabel": "Use case", "UseCaseSalesEnablement": "Sales enablement", "UseCaseSubtitle": "What are you working on, {{name}}?", "UseCaseTitle": "We're happy you're here!", "TalkToAnExpertAnd": "Talk to an expert and ", "Terms": "By scheduling a demo, I agree to the Terms of Service and Privacy Policy" }, "Ebook": { "DownloadPlaybook": "Download Playbook", "GetYourFreeCopy": "Get your free copy", "ShareOnSocial": "Share on Social" }, "ErrorPages": { "404GoToHomepage": "Go to homepage", "404PoweredByStonly": "This guide was made with Stonly", "404Title": "Nothing to see here...", "Default404Button": "Take me back", "Default404Text": "The page you are looking for cannot be found", "Default404Title": "Oops" }, "Global": { "Activate": "Activate", "Add": "Add", "AddAnotherItem": "Add another item", "Apply": "Apply", "AreYouSure": "Are you sure?", "Back": "Back", "Beta": "Beta", "Buy": "Buy", "Cancel": "Cancel", "Change": "Change", "Close": "Close", "Confirm": "Confirm", "CopyToClipboard": "Copy to clipboard", "Custom": "Custom", "Deactivate": "Deactivate", "Default": "Default", "Delete": "Delete", "Disable": "Disable", "Disabled": "Disabled", "Dismiss": "Dismiss", "Done": "Done", "Duplicate": "Duplicate", "Edit": "Edit", "Enable": "Enable", "Enabled": "Enabled", "Error": "Error", "Filter": "Filter", "Folder": "Folder", "Forbidden": "Forbidden", "GetADemo": "Get a demo", "Guide": "Guide", "GuidedTour": "Guided tour", "Home": "Home", "Invite": "Invite", "Language": "Language", "LanguageCode": "en-US", "LearnMore": "Learn more", "Loading": "Loading...", "More": "More", "Next": "Next", "NoData": "No data to show", "Ok": "Ok", "Open": "Open", "Or": "or", "PoweredByStonly": "Powered by Stonly", "Preview": "Preview", "Previous": "Previous", "ReadMore": "Read more", "Remove": "Remove", "Rename": "Rename", "Save": "Save", "Search": "Search", "Select": "Select", "PlayVideo": "Play video", "Send": "Send", "SignIn": "Sign in", "Skip": "Skip", "TryAgain": "Try again", "Unnamed": "Unnamed", "UnsavedChanges": "You have unsaved changes, if you leave you'll lose them. Are you sure you want to leave?", "Untitled": "Untitled", "Update": "Update", "Upgrade": "Upgrade", "View": "View", "Warning": "Warning" }, "Header": { "SignUp": "Sign up", "SignIn": "Sign in" }, "HeaderUserMenu": { "ExplanationsLink": "Guides management", "HelpCenter": "Help", "Logout": "Logout", "TeamLink": "Team Management", "UserSettingsLink": "User settings" }, "HelpCenterAwards": { "AllCategories": " All Categories", "FilterByCategory": "Filter by category", "VisitHelpCenter": "Visit Help Center", "Winners": "Winners", "SeeAll": "See all", "Filter": "Filter", "Categories": { "Academia": "Academia and Institutions", "Banking": "Banking and Financial Services", "Consumer": "Consumer Electronics", "Industry": "Industry and Manufacturing", "Media": "Media and Entertainment", "Retail": "Retail and E-commerce", "Saas": "SaaS", "Telecom": "Telecom, Utilities and Services" }, "Features": { "AccurateSearch": "Accurate search", "AiAssistant": "AI assistant", "AiSearch": "AI search", "BeautifulDesign": "Beautiful design", "BranchingContent": "Branching content", "CompactDesign": "Compact design", "ComprehensiveContent": "Comprehensive content", "ContributorGuidance": "Contributor guidance", "EasyToFollow": "Easy to follow content", "EasyToNavigate": "Easy to navigate", "ExternalResources": "External resources integration", "GoodFaq": "Good FAQ", "GranularSearch": "Granular search", "IntegratedEducationalResources": "Integrated educational resources", "JourneyBased": "Journey-based organization", "Name": "FEATURES", "PersonalizedHelp": "Personalized help", "PeerSupport": "Peer support communities", "PracticalTroubleshooting": "Practical troubleshooting", "SemanticSearch": "Semantic search", "SmartOrganization": "Smart organization", "SmoothHandOff": "Smooth support hand-off", "StepByStep": "Step-by-step content" } }, "Home": { "Cookies": "Cookies", "CookiesText": "We use cookies to provide you with the best experience and deliver personalized content. By using Stonly, you agree to our Cookie Policy.", "GotIt": "Got it", "MetaTitle": "Knowledge Management For Customer Service | Stonly", "MetaDescription": "Create easy to follow explanations and guides. Improve customer success and reduce support cost" }, "NewHomePage": { "Action": "Action", "AdaptiveFormats": "Adaptive formats guide every employee", "AdaptiveFormatsText": "Build interactive walkthroughs, SOPs, decision trees, checklists, and knowledge bases that adapt to each person’s context, learning style, and needs.", "Agents": "agents", "AgentGuidance": "Agent guidance", "AgentGuidanceText": "Enable agents to support customers faster and more consistently.", "AgentGuidanceAutomatically": "Agent guidance automatically provided based on knowledge, ", "AiAndAutomation": "AI & Automation", "AiAndAutomationText": "Automate agent actions and leverage AI to speed up resolution time.", "AiYouCanRelyOn": "AI you can rely on", "AiYouCanRelyOnText": "Create content faster with generative AI, and deliver the help people need in real time with AI-powered answers. Automate actions for your employees and customers to shortcut them to success.", "And": "and", "AndPlural": "and", "AndYour": "and your", "AnswerBasedOnSelectedSources": "Answer based on your sources such as", "AwardWinningAndTopRated": "Award winning\nand top rated", "Banners": "Banners", "ChartsAgents": "72% of agents struggle to\nfind the information needed\nto respond to customers.", "ChartsCustomers": "88% of customers want\nto self-serve. Only 13% do.", "CeoStonly": "CEO, Stonly", "Checklists": "checklists", "ChecklistsPlural": "checklists", "ContactForms": "contact forms", "ContactFormsPlural": "contact forms", "ContactSupportOrAbandon": "Contact support or abandon", "Customers": "customers", "CustomerSelfService": { "Title": "Customer Self-Service", "Description": "Guide customers to self self-solve more issues, including the complex ones that take a lot of support team resources.", "Stat1": "Decrease In Support Tickets", "Stat2": "Higher First Touch Resolution" }, "CustomerSelfServiceText": "Help customers self-solve more issues on their own.", "Company": "Company", "ConnectBottomTitle": "One knowledge platform for your agents and customers", "ConnectBottomLeftTitle": "Resolve customer questions\ninstantly with AI-powered\nself-service", "ConnectBottomLeftButton": "Learn about self-serve support", "ConnectBottomRightTitle": "Improve handle time and response quality with guided decision trees for your agents", "ConnectBottomRightButton": "Learn about agent knowledge", "ConnectDescription3": "Our AI leverages your knowledge to respond to each request with the ideal solution, be it an easy answer or more in-depth guidance. It works well for every question, even the most critical and complex ones.", "ConnectDescription4": "Stonly makes it easy to create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business.", "ConnectPeople": "Connect people with the right knowledge, when and where they need it", "ConnectTitle3": "Provide instant, accurate answers with AI ", "ConnectTitle4": "Easily make, maintain, and measure the impact of your knowledge", "Cookies": "Cookies", "CookiesText": "We use cookies to provide you with the best experience and deliver personalized content. By using Stonly, you agree to our Cookie Policy.", "Core": "Core", "CreateBestKnowledge": "Create the absolute best knowledge for customer support", "CreateBestKnowledgeDescription": "Stonly enables you to create articles and interactive guides that handle support situations 10x better than a standard knowledge base. With Stonly knowledge:", "CreateDeliverAutomate": "Create, deliver and automate with AI", "CreateDeliverAutomateText": "Accelerate digital transformation and streamline your employees' workflows with AI and automations.", "CreateKnowledge": "Create knowledge that can handle every customer scenario", "DeepAnalytics": "Deep analytics and custom reporting", "DeepAnalyticsText": "Understand what’s working and what isn’t with reporting built specifically for your company’s goals.", "DeliverKnowledge": "Deliver knowledge contextually so it gets used more often", "EasilyCreateInteractive": "Easily create interactive ", "Efficiency": "Efficiency", "Empower": "Empower", "EmpowerMoreCustomers": "Empower more customers to self-serve", "EmpowerMoreCustomersBubble1": "“In only a few days, we have seen our client requests drop by 30%.”", "EmpowerMoreCustomersBubble2": "“Clients now have instant access to personalized help, reducing the need for tickets and making their interactions smoother.”", "EmpowerMoreCustomersPositionBubble1": "Co-Founder & CEO", "EmpowerMoreCustomersPositionBubble2": "Associate Product Manager", "ForYourCustomers": "For your customers", "ForYourEmployees": "For your employees", "FrustrationEscalation": "Frustration, escalations, mistakes", "GetADemo": "Get a demo", "GetStartedNow": "Get started now!", "Give": "Give", "Guides": "guides", "GuidesPlural": "guides", "GotIt": "Got it", "HowCompaniesUse": "See why top companies love Stonly", "HowStonlyIntegrates": "See how Stonly integrates with:", "ImproveService": "Improve service speed and quality", "ImproveServiceBubble1": "“Stonly simplifies our complex processes with step-by-step knowledge right where agents and users need support, resulting in a faster and more consistent experience.”", "ImproveServiceBubble2": "“With Stonly, client-facing teams can respond twice as fast and more accurately.”", "ImproveServicePositionBubble1": "Customer Success Enablement", "ImproveServicePositionBubble2": "Head of Product", "IncreaseSatisfaction": "Increase customer satisfaction", "IncreaseSatisfactionBubble1": "“We can now offer real-time solutions directly within our application, transforming the customer experience into one seamless interaction.”", "IncreaseSatisfactionBubble2": "“Being able to place tooltips in our app with no code is a game-changer, allowing us to help users right where they need it.”", "IncreaseSatisfactionPositionBubble1": "Senior Program Manager", "IncreaseSatisfactionPositionBubble2": "Head of Product & Growth", "InteractiveGuides": "interactive guides", "IntegratedWithYourData": "Integrated with all\nof your tools and\nprocesses", "InternalDocs": "internal docs", "IntroText": "Speed up your support agents and help more customers self-serve with personalized knowledge, powerful Al and process automation.", "IntroTitle": "The knowledge platform for better,\nfaster customer service", "HelpWidgets": "Help Widgets", "KeepKnowledge": "Keep knowledge accurate and up to date", "KeepKnowledgeBubble1": "“With Stonly, we can make self-serve troubleshooting more effective as well as setup experiences and quickly launch, manage, and measure them.”", "KeepKnowledgeBubble2": "“Stonly's unique step-by-step format helps me create brief, clear, and relevant guidance for our most sophisticated customer scenarios.”", "KeepKnowledgePositionBubble1": "Team Manager, Digital Support", "KeepKnowledgePositionBubble2": "Knowledge Manager and Technical Writer", "KnowledgeBases": "knowledge bases", "KnowledgeBasesPlural": "knowledge bases", "LearnHow": "Learn how", "LearnMore": "Learn more", "LearnMoreAbout": "Learn more about", "LearnAboutAgentKnowledge": "Learn about agent knowledge", "LearnAboutSelfServeSupport": "Learn about self-serve support", "Make": "Make", "MakeEasyToFind": "Make it easy for people to find and use your knowledge", "MerkleText": "Merkle drives digital adoption across critical software applications", "MobileApps": "Mobile Apps", "OtherPlatforms": "Other platforms", "People": "People", "PersonioText": "Personio serves thousands of customers faster and more effectively", "Platform": "Platform", "Popups": "Popups", "PreviousAnswers": "previous answers", "ProblemSectionCustomers": "88% of customers prefer to
self-serve, but only 13% do", "ProblemSectionConnect": "Connect people with the
right knowledge, when and
where they need it", "ProblemSectionTime": "Employees spend over
10 hours a week searching
for answers", "PushHelpProactivelyWith": "Push help proactively with:", "RampAgents": "Ramp agents faster with less time training", "RampAgentsBubble1": "“Since Stonly helped us simplify our complex processes with step-by-step knowledge right where agents need it, our new agent onboarding went down to less than three weeks from six weeks.”", "RampAgentsBubble2": "“We can empower employees with the knowledge they need to be more efficient and accountable.”", "RampAgentsPositionBubble1": "Customer Success Enablement", "RampAgentsPositionBubble2": "Executive Administrator", "Rating": { "Description": "Best Reviewed on Gartner Peer Insights", "Points": "4.8 out of 5" }, "ReadAllCustomerStories": "Read all customer stories", "ReadTheStory": "Read the story", "ReadyToSee": "Ready to see Stonly in action?", "RemoteLockText": "RemoteLock slashes new agent onboarding time by over 50%", "Resources": "Resources", "ResultsTitle": "Drive real results", "Question": "Question", "Quote": "Stonly empowers your team to easily create interactive guidance. Guidance that adapts to the user, their context and their goals. And place it everywhere to help them work, resolve, and achieve faster.", "Quotes": { "Title": "Knowledge with the highest ROI", "QuoteAndersonAmerica": { "Description": "Decrease in support tickets", "Quote": "“We’re giving customers quick and accurate resolutions and freeing up technicians to tackle complex tasks.”", "Position": "Service Manager" }, "QuoteEkwateur": { "Description": "Reduction in resolution time", "Quote": "“Our agents are finding the right answers a lot faster! They, and our customers, are super happy.”", "Position": "User Support Project Manager" }, "QuoteRemoteLock": { "Description": "Reduction in training time", "Quote": "“Stonly simplifies our complex processes with step-by-step knowledge right where agents need it.”", "Position": "Customer Success Enablement" } }, "RequestDemo": "Request a demo", "ScheduleDemoToSeeHow": "Schedule a demo to see how", "SeeInAction": "See Stonly in action", "SetupAiAndKnowledge": { "Title": "Set up AI and knowledge to work better together", "Description": "Provide confident answers backed by your verified, structured knowledge with our Conversational AI Bot.\n\nAutomatically summarize tickets, suggest the right path to resolution, and generate responses with our AI Agent Assist.\n\nIf you're using a different AI provider, our API preserves your guide structure so LLMs perform better.", "Stat1": "accuracy in\nresponses", "Stat2": "self-serve\nsuccess rate" }, "SeeHowCompaniesUseStonly": "See how top companies use Stonly", "SeeWhatCustomersAreSaying": "Here's what people say \nabout us", "SeeWhy": "See why", "SelfServeSupport": "self-Serve Support", "ServerCalls": "server calls", "SignUpForFree": "Sign up for free", "Shift4Text": "Shift4 guides thousands of customer-facing employees to be experts", "SocialProof": { "Title": "See why thousands of top support teams choose Stonly for their knowledge", "Quote": "“Stonly is intuitive, user-friendly, and provides significantly better guidance for our customers.”", "Author": "Patrick O’Keefe", "Position": "VP of Customer Experience, Anedot" }, "Solutions": "Solutions", "StatsEkwateur": "Reduction in\nresolution time", "StatsRemoteLock": "Faster agent\nramp time", "StatsBpiFrance": "Decrease in\nsupport tickets", "StonlyAutomatesActions": "Stonly automates actions using", "StonlyForCustomerServiceHeader": "Stonly for Customer Service", "StonlyForCustomerServiceText": "Improve your customer experience and eliminate inefficiencies at every touchpoint.", "StonlyForDigitalAdoption": "Stonly for Digital Adoption", "StonlyForDigitalAdoptionText": "Improve enterprise software adoption and drive digital transformation with our second generation DAP.", "SuccessfullySelfServe": "Successfully self-serve", "SupportAgentKnowledge": { "Title": "Support Agent Knowledge", "Description": "Make it easy for support agents to find information quickly and follow processes correctly every time.", "Stat1": "Faster Resolution Time", "Stat2": "Fewer Agent Errors" }, "SupportTicket": "Support ticket", "TalkToAnExpert": "Talk to an expert", "TicketInformation": "ticket information", "ToEnsureReliability": "to ensure reliability.", "ToSelfServe": "to self-serve when and where they need help. Use your data to surface the right content every time.", "Tours": "tours", "Tooltips": "Tooltips", "ThatAdapt": "that adapt to each customer’s needs and situation to provide the right resolution.", "TheExpertise": "Our team will help you make an impact, fast", "TheExpertiseText": "We’ve worked with over a thousand companies, and know how to create effective support knowledge. We’ll help you identify high impact opportunities and bring them to life.", "TheGuidanceTheyNeed": "the guidance they need to solve each ticket in the flow of work.", "ThousandOfCompanies": "Thousands of companies support millions of customers with Stonly", "TopCompaniesLoveStonly": "1,100 Top Companies Love Stonly", "TryItForFree": "Try it for free", "UserData": "user data", "VerticalPages": "Vertical pages", "Walkthroughs": "walkthroughs", "WalkthroughsPlural": "walkthroughs", "WatchVideo": "Watch a video", "WhatPeopleSay1": "We started to use Stonly to help us share knowledge internally for over 1,500 employees. We enjoyed working with it and now more than 3,000 people use it internally.", "WhatPeopleSay1Position": "Head of Change and Growth", "WhatPeopleSay2": "Check out Stonly if you are looking to build a better learning foundation for both external and internal users.", "WhatPeopleSay2Position": "Product Support Manager", "WhatPeopleSay3": "Providing contextual help for our customers directly into our app has been great for us.", "WhatPeopleSay3Position": "Director of Customer Experience", "WhatPeopleSay4": "Simple to set up, easy to maintain.", "WhatPeopleSay4Position": "Project Manager & Technical Support Engineer", "WhatPeopleSay5": "Stonly is very easy to use, and the learning curve is small.", "WhatPeopleSay5Position": "VP of Happiness", "WebApps": "Web Apps", "Websites": "Websites", "WebsiteContent": "Website content" }, "HomepageNavigation": { "AboutUs": "About us", "AddGuidesToKB": "Add guides to your KB", "AgentGuides": "Agent Guides", "AiAnswers": "AI Answers", "AiAnswersDescription": "Provide instant answers\nfor customers and agents", "AIKnowledgeAgents": "Knowledge Agents", "AIKnowledgeAgentsDescription": "Create, monitor and improve knowledge with AI", "AllIntegrations": "All integrations", "Banks": "Banks & Financial", "BanksDescription": "Knowledge management\nfor banks", "BPA": "Business Process Agents", "BPADescription": "Automate support processes with AI agents", "Blog": "Blog", "BlogDescription": "Expert insights and\npractical how-tos", "Capabilities": "Capabilities", "ChatbotAlternative": "Chatbot alternative", "Checklist": "Onboarding checklists", "Checklists": "Checklists", "ChecklistsDescription": "Encourage process completion and compliance", "Company": "Company", "ConsentNotice": "Consent Notice", "ContactForms": "Contact Forms", "ContactFormsDescription": "Qualify requests and route to the right person", "Copyrights": "All rights reserved.", "ContactCenters": "Contact Centers", "ContactCentersDescription": "Knowledge management\nfor contact centers", "Core": "Core", "CustomContactForms": "Custom contact forms", "CustomerExperience": "Customer Experience", "CustomerExperienceAndSupport": "Customer Experience & Support", "CustomerExperienceDescription": "Improve agent efficiency and offer faster resolutions for your customers", "CustomerKnowledgeBase": "Customer Knowledge Base", "CustomerServiceBotAlternative": "Chatbot Alternative", "CustomerStories": "Customer Stories", "CustomerStoriesDescription": "See how top companies use Stonly\nto accomplish their goals", "DigitalAdoption": "Digital Adoption", "DigitalAdoptionDescription": "Improve enterprise software ROI and adoption.", "DigitalAdoptionPlatform": "Digital Adoption Platform", "DigitalAdoptionPlatformDescription": "Improve software ROI and empower your team to drive adoption across all of your enterprise tech.", "Ebook": "Ebook", "EbookDescription": "100+ Strategies to Master AI, Drive Efficiency and Shape the Future of Support", "Ebooks": "Ebooks", "EbooksDescription": "Dive deeper into key\ncustomer experience topics", "EnterpriseSoftwareAdoption": "Enterprise Software Adoption", "FAQ": "FAQ", "FeatureAdoption": "Feature adoption", "FeaturedContent": "Featured content", "FeaturedResources": "Find the right knowledge base software for your team", "FeaturedSolutions": "5 Ways To Improve Support Agent Onboarding", "ForYourCustomers": "For your customers", "ForYourEmployees": "For your employees", "Freshdesk": "Freshworks Integration", "FreshdeskDescription": "Automate more customer service in Freshworks", "GenerativeAiChatbot": "AI Chatbot", "GuidedTours": "Guided Tours", "GuidedToursDescription": "Simplify any software for employees or customers", "HelpCenter": "Help Center", "HelpCenterDescription": "Find answers in our interactive\nStonly knowledge base", "HowItWorks": "How it works", "InAppOnboardingChecklist": "In-App Onboarding Checklist", "Industries": "Industries", "Integrations": "Integrations", "Insurance": "Insurance", "InsuranceDescription": "Knowledge management\nfor insurance companies", "InteractiveGuides": "Interactive Guides", "InteractiveGuidesDescription": "Explain anything with powerful\nhelp content", "InternalKnowledgeManagement": "Internal knowledge management", "Jobs": "Jobs", "KnowledgeBase": "Knowledge Base", "KnowledgeBaseDescription": "Centralize your knowledge\nand make it easy to find", "Learn": "Learn", "LegalNotice": "Legal Notice", "Marketplaces": "Marketplaces", "MarketplacesDescription": "Knowledge management\nfor online marketplaces", "NewUserOnboardingTour": "New User Onboarding", "NPSSurvey": "NPS survey", "NPSSurveys": "NPS Surveys", "NPSSurveysDescription": "Measure customer sentiment and action it.", "OnboardingProductTours": "Onboarding & product tours", "Platform": "Platform", "Podcasts": "Podcasts", "PodcastsDescription": "Listen to our podcast for customer support leaders", "Pricing": "Pricing", "Privacy": "Privacy Policy", "Product": "Product", "ProductAdoption": "Product Adoption", "ProductAdoptionDescription": "Guide users to success with your software.", "Retail": "Retail", "RetailDescription": "Knowledge management\nfor retail and ecommerce", "Resources": "Resources", "ResourcesHub": "Resources hub", "ResourceLibrary": "Resource Library", "SalesEnablement": "Sales Enablement", "SalesEnablementDescription": "Give reps real time guidance, right in your CRM.", "Salesforce": "Salesforce Integration", "SalesforceDescription": "Automate more customer service in Salesforce", "ScriptedAgentGuides": "Scripted agent guides", "Security": "Security", "SeeAllIntegrations": "See all integrations", "SeeAllResources": "See all resources", "SeeAllResourcesDescription": "Knowledge management\nfor online marketplaces", "SelfServeInteractiveTroubleshooting": "Self-Serve Troubleshooting", "SelfServePlatform": "Self-Serve Support Platform", "SelfServePlatformDescription": "Deflect support tickets and delight your customers with incredible self-serve experiences.", "SelfServeSupport": "Self-Serve Support", "SelfServeSupportDescription": "Deflect tickets and improve customer satisfaction with interactive AI-powered self-serve help", "ServiceNow": "ServiceNow Integration", "Solutions": "Solutions", "StonlyHelpCenter": "Stonly help center", "StonlyResources": "Stonly Resources", "StonlyWidget": "Stonly Widget", "SupportAgentKnowledge": "Support Agent Knowledge", "SupportAgentKnowledgeDescription": "Resolve issues faster and decrease training time with real time knowledge for your agents", "SupportAgentDecisionTrees": "Support Agent Decision Trees", "SupportAgentPerformance": "Support Agent Performance", "SupportAgentPerformanceDescription": "Resolve issues faster and decrease training time.", "SupportContent": "Support Content", "Surveys": "Surveys", "SurveysDescription": "Measure customer sentiment and action it", "TeamKnowledgeLearning": "Team knowledge & learning", "Templates": "Templates", "TemplatesDescription": "Get started fast with our pre-made template library", "Terms": "Terms & Conditions", "TheWidget": "The Widget", "TheWidgetDescription": "Provide interactive help exactly where it's needed", "TrainingAndKnowledgeSharing": "Training & Knowledge Sharing", "TrainingAndKnowledgeSharingDescription": "Empower employees to document and deploy knowledge.", "UseCases": "Use cases", "VerticalPages": "Vertical Pages", "Webinar": "Webinar", "Webinars": "Webinars", "WebinarsDescription": "Watch on-demand and sign up for live sessions", "WhyStonly": "Why Stonly?", "Zendesk": "Zendesk Integration", "ZendeskDescription": "Automate more customer service in Zendesk" }, "Languages": { "English": "English", "French": "French" }, "Podcasts": { "BrowsePodcasts": "Browse other podcasts", "CategoryAll": "All", "CategoryProduct": "Product", "CategorySupport": "Support", "Description": "Description", "Guest": "Guest", "LoadMore": "Load more", "MoreEpisodes": "More episodes", "Title": "Podcasts", "TranscriptHide": "Hide the episode’s transcript", "TranscriptShow": "See the episode’s transcript" }, "Pricing": { "Description": "Get Stonly's interactive guide editor FREE forever. See plans & pricing and get started today!", "FreeTrial": "What happens when my trial expires?", "FreeTrialDescription": "

When you create an account you'll enjoy a 14-day free trial of our Small Business plan.

At the end of the trial, if you choose not to upgrade to a paid plan, you'll be automatically downgraded to a Basic plan (you won't be charged). The Basic plan retains all guides you built during your trial. It includes 400 guide views/mo, 5 published guides (in a single language, with up to 100 steps per guide), and 1 team member.

", "GuideViews": "What are guide views and what if I go over?", "GuideViewsDescription": "

Guide views are the number of guides that are viewed by visitors who are not team members on your account – typically your customers or users.

If you surpass your monthly limit for two months in a row, we’ll upgrade you to the appropriate plan and we’ll contact you by email well in advance to let you know. Learn more about guide views

", "TheRightPrice": "Choose the plan \nthat works for you", "Title": "Pricing and Plans | Stonly", "TryForFree": "Try it free for 14 days, no credit card required." }, "PricingBlock": { "Business": "Small Business", "BusinessDescription": "Get started with self-serve support", "BusinessGuidesAndTours": "Unlimited guides and tours", "BusinessGuideViews": "4,000 guide views", "BusinessKnowledgeBase": "1 knowledge base", "BusinessLanguages": "Multiple languages", "BusinessPlanSummaryTitle": "Includes:", "BusinessPlanSummaryDescription": "For companies with under 100 employees.", "BusinessTeamMembers": "5 team members", "ContactUs": "Schedule a call", "Enterprise": "Enterprise", "EnterpriseAiAnswers": "AI Agents", "EnterpriseAutomations": "Automations", "EnterpriseDescription": "Manage critical knowledge and support customers at scale", "EnterpriseGuideViews": "As many guide views and team members as you need", "EnterpriseHelpDeskIntegration": "Help desk integrations", "EnterpriseKnowledgeBases": "Private knowledge bases", "EnterprisePlanFeatures": "Enterprise plan features", "EnterprisePlanSummaryTitle": "Custom plans can include everything in Small Business plus:", "EnterpriseSso": "SSO", "GuideViews": "guide views /mo", "HidePlanFeatures": "Hide plan features", "Members": "{{members}} members", "Monthly": "Billed monthly", "Plus": "Plus:", "SeeAllFeatures": "See all features", "SelectPlan": "Select plan", "ShortMonthly": "Monthly", "ShortYearly": "Annually (save 20%)", "ShowPlanFeatures": "Show plan features", "SmallBusinessPlanFeatures": "Small Business plan features", "Starter": "Starter", "StarterDescription": "Get started with interactive guides for support, training, and more.\n\n\nIncludes 30 guides in 1 language, plus 1 knowledge base.", "StarterPlanFeatures": "Starter plan features", "StartTrial": "Start trial", "TeamMembers": "{{members}} team members", "ViewsPerMonth": "{{views}} guide views /mo", "Yearly": "Billed annually (save 20%)", "YourCurrentPlan": "Your current plan" }, "PricingBlockPerks": { "30Guides": "30 guides", "AnalyticsBasic": "Basic analytics", "AnalyticsBasicTooltip": "A global view of your guides' performance, plus NPS results, reported issues, and comments on guides", "AnalyticsFull": "Full-path analytics", "AnalyticsFullTooltip": "In addition to global views, get detailed insights at the guide level, including paths taken and drop-off", "AttachFiles": "Attach files to guides", "AutoTranslate": "Auto-translate guides", "CustomBranding": "Custom branding", "CustomBrandingTooltip": "Look and layout fully customizable with CSS", "CustomerSuccess": "Dedicated customer success", "EmbedGuidesAnywhere": "Embed guides anywhere", "InGuideVariables": "In-guide variables", "InGuideVariablesTooltip": "Display dynamic variables inside your guides to personalize the experience in real-time", "IntegrationWith": "Integration with Segment, Zapier, Freshpaint, Rudderstack", "IntegrationWithChats": "Integration with Salesforce, Zendesk, Freshdesk, Front", "KnowledgeBases": "Knowledge Bases", "KnowledgeBases1": "1 Knowledge Base", "KnowledgeBasesUnlimited": "Unlimited knowledge bases", "MultipleLanguages": "Multiple languages", "PDFExport": "Export guides as PDF", "PrioritySupport": "Priority support", "RightsManagementAdvanced": "Advanced team rights management", "RightsManagementAdvancedTooltip": "Manage your team members' permissions (as individuals or in groups) and choose which guides they can access with no restrictions, or as viewers, editors, or publishers", "SecurityReview": "Security review", "SEOOptimization": "SEO customization", "SEOOptimizationTooltip": "Change your guides' meta titles and meta descriptions to optimize results in search engines", "SingleLanguage": "Single language", "Surveys": "Surveys", "SSOCompatibility": "SSO compatibility", "Targeting": "Targeting using your user data", "Triggers3": "3 triggers", "TriggersUnlimited": "Unlimited triggers", "UnlimitedGuides": "Unlimited guides", "Versioning": "Versioning", "WhiteLabel": "White label options" }, "Processes": { "AccountDeletion": "Account deletion", "AccountUpdates": "Account updates", "AccountUpgrades": "Account upgrades", "AppointmentChanges": "Appointment changes", "BackorderUpdates": "Backorder updates", "BillingDisputes": "Billing disputes", "BugReports": "Bug reports", "BulkOrderRequests": "Bulk order requests", "ChargebackDisputes": "Chargeback disputes", "ClaimStatusAndUpdates": "Claim status and updates", "ContractRenewals": "Contract renewals", "CreditAdjustments": "Credit adjustments", "DamagedGoods": "Damaged goods", "DataExportRequests": "Data export requests", "DeliveryDamageReport": "Delivery damage report", "DeliveryIssues": "Delivery issues", "EscalationHandling": "Escalation handling", "FeatureRequests": "Feature requests", "FraudAlerts": "Fraud alerts", "GdprRequests": "GDPR requests", "GiftCardActivation": "Gift card activation", "IdentityVerification": "Identity verification", "InvoiceRequests": "Invoice requests", "LatePaymentHandling": "Late payment handling", "LicenseTransfers": "License transfers", "LoyaltyProgram": "Loyalty program", "MissingItems": "Missing items", "NoCostExchanges": "No-cost exchanges", "OnboardingAssistance": "Onboarding assistance", "OrderTracking": "Order tracking", "OutOfStockNotifications": "Out of stock notifications", "OverageAllowance": "Overage allowance", "OverchargeDisputes": "Overcharge disputes", "PartnerInquiries": "Partner inquiries", "PasswordReset": "Password reset", "PaymentMethodUpdates": "Payment method updates", "PolicyChanges": "Policy changes", "PreOrderManagement": "Pre-order management", "ProductAvailability": "Product availability", "ProductFeedbackCollection": "Product feedback collection", "ProductRecalls": "Product recalls", "ProductReturns": "Product returns", "PromoCodeIssues": "Promo code issues", "QuoteRequests": "Quote requests", "ReferAFriendRequest": "Refer a friend request", "RefundRequests": "Refund requests", "ReviewManagement": "Review management", "ServiceOutages": "Service outages", "ServiceUpgrades": "Service upgrades", "ShippingDelays": "Shipping delays", "SocialMediaComplaints": "Social media complaints", "StoreLocator": "Store locator", "SubscriptionCancellation": "Subscription cancellation", "SubscriptionUpgrade": "Subscription upgrade", "SurveyRequests": "Survey requests", "SystemUpdates": "System updates", "TaxExemptionRequests": "Tax exemption requests", "TechnicalSupport": "Technical support", "TicketTransfer": "Ticket transfer", "TwoFactorAuthentication": "Two-factor authentication", "UserPermissions": "User permissions", "VendorOnboarding": "Vendor onboarding", "WarrantyClaims": "Warranty claims", "WrongItemsReceived": "Wrong items received" }, "Registration": { "BusinessEmailError": "Use your work email for an automatic, custom setup", "BusinessEmailPopupButton": "Replace email", "BusinessEmailPopupError": "Please provide a valid work email", "BusinessEmailPopupText": "The look and feel of your Stonly content will be customized based on where you work, letting you create branded content faster.", "BusinessEmailPopupTitle": "Use your work email instead", "Continue": "Continue", "CompanyFieldTitle": "Company", "EmailFieldPlaceholder": "you@company.com", "EmailFieldTitle": "Work email", "EmailFieldTitleRich": "Use your work email", "EmailFormatError": "Invalid email address", "ExistingUser": "Already have an account?", "FirstnameFieldTitle": "First name", "JobTitleFieldTitle": "Job title", "LastnameFieldTitle": "Last name", "NotBusinessEmail": "Please provide a business email address", "PasswordError": "Your password does not meet all security criteria", "PasswordFieldPlaceholder": "Create a password", "PasswordFieldTitle": "Password", "PasswordHintLength": "at least 8 characters", "PasswordHintLetter": "at least 1 letter (a, b, c..)", "PasswordHintNumber": "at least 1 number (1, 2, 3...)", "PasswordHintTitle": "Your password must contain:", "PasswordHintUpperAndLowerCase": "uppercase and lowercase characters", "PhoneNumberCountryNotFound": "Not found results", "PhoneNumberErrorMin": "A minimum of {{maxLength}} digits is required", "PhoneNumberFieldTitle": "Phone number (optional)", "PhoneNumberSubtitle": "Leave us your phone number if it’s your preferred contact method for 1-to-1 onboarding and support.", "PhoneNumberTitle": "One last thing", "PhoneNumberWarningDigits": "Please use only numbers", "PhoneNumberWarningMax": "A maximum of {{maxLength}} digits allowed", "RequiredFieldError": "This field is required", "ServerError": "An error occurred. Please try again.", "SignInLink": "Sign in", "SignUp": "Sign up", "SignUpError": "There was an error signing you up. An account may already exist for this email address, or, you may need to sign in using SSO instead.", "Terms": "By clicking Sign up, I agree to the Terms of Service and Privacy Policy.", "Title": "Create an account", "TrustBarTitle": "You’re in good company" }, "Resources": { "Blog": "Blog", "BlogTitle": "Blog", "BrandInfo": "Brand Info", "BrowseByType": "Browse by Type", "CaseStudies": "Case Studies", "CTAButton": "Talk to an expert", "CTATitle": "See how 1,000+ top companies guide customers and employees to success", "CustomerStory": "Customer story", "CustomerStoryTitle": "Customer stories", "Ebook": "E-book", "EbookTitle": "E-books", "Podcast": "Podcast", "PodcastTitle": "Podcasts", "Resources": "Resources", "ResourceLibrary": "Resource Library", "ShowAll": "Show All", "StonlySolutions": "Stonly Solutions", "Webinar": "Webinar", "WebinarTitle": "Webinars" }, "Tags": { "AccessRights": "Access Rights", "AutoTranslate": "Auto-Translate", "CodeBlocks": "Code Blocks", "Collaboration": "Collaboration Tools", "ContentHealth": "Content Health", "ContentMigration": "Content Migration", "ContentSegmentation": "Content Segmentation", "ContentSnippets": "Content Snippets", "CustomDesign": "Custom Design", "CustomReporting": "Custom Reporting", "EditingWorkflows": "Workflow Editor", "Feedback": "Feedback", "Globalization": "Globalization", "Metadata": "Metadata", "Modules": "Modules", "MultimediaEditor": "Multimedia Editor", "NoCodeEditor": "No-code Editor", "PageViewAnalytics": "Pageview Analytics", "PublishScheduling": "Scheduled Publishing", "ReusableSnippets": "Reusable Snippets", "ReviewFlows": "Review Flows", "SEO": "SEO Optimization", "Tagging": "Tagging", "Templates": "Templates", "Title": "Everything you need to manage knowledge at scale", "UserLevelAnalytics": "User-level Analytics", "Versioning": "Versioning", "ViewManagement": "View Management", "WysiwygEditor": "WYSIWYG Editor" }, "Templates": { "BrowseTemplates": "Browse templates", "LearnMore": "Learn more", "LoadMore": "Load more", "OnlyForEnterprise": "Enterprise feature", "OnlyForEnterpriseDescription": "CES and CSAT templates are only available on the Enterprise plan. Upgrade your plan to access all Stonly features.", "RelatedTemplates": "Related templates", "SearchPlaceholder": "Search for a template", "Title": "Templates", "UpgradePlan": "Upgrade your plan", "UseTemplate": "Use this template" }, "Testimonials": { "QuoteCalendly": "With Stonly, our tickets are better qualified making our support team more productive", "QuoteConfrere": "Thanks to Stonly, we can help our users directly in our apps and before they contact us", "QuoteDashlane": "Stonly helped us to drastically reduce ticket opening on our most visited support pages", "Title": "Customer-first companies love Stonly!" }, "Webinar": { "DemandTag": "View on demand", "Featuring": "Featuring", "FormAdditionalQuestionsInput": "Additional questions (optional)", "FormAdditionalQuestionsInputPlaceholder": "What questions do you have for our experts about the webinar topic?", "FormCompanyInput": "Company", "FormCompanyInputPlaceholder": "Company name", "FormEmailInput": "Email", "FormFirstNameInput": "First name", "FormLastNameInput": "Last name", "FormPhoneInput": "Phone number (optional)", "FormPositionInput": "Position (optional)", "FormPositionInputPlaceholder": "e.g. Sales manager", "Hour": "hour" } }